What we handle
Five things, done by one person who picks up the phone. No portals to log into. No ticket numbers. No chasing.
the boring bits, handled.
even the late-night invoices
Your providers send invoices straight to us. We check them against the NDIS Price Arrangements and Price Limits, then pay them on time. Paid something out of pocket? Submit a reimbursement and we process it. You choose whether to review invoices before we pay or let us handle the lot.
Know exactly where your funding stands at any time. Monthly statements with clean category breakdowns, sent to you and the people who help you make decisions about your plan. No surprises at review time.
NDIS plans run on a fixed timeline. We track your spending against that timeline and flag it when funding is running ahead or behind schedule. Early enough that you can actually adjust before plan review.
Plan-managed participants can use both NDIS-registered and unregistered providers. That's the whole point. More choice in who delivers your supports, more flexibility in how they're delivered, no restriction to NDIA-managed provider panels.
We handle the NDIS portal so you don't have to. Service bookings, payment requests, service agreements, plan queries. All managed through PRODA on your behalf, so the whole financial side just works in the background.
five things. that's the whole job.
five things, done in candlelight if needed
Want the detail?
Step-by-step: how funding flows, how invoices get paid, what it costs (nothing, and we explain why), and the answer to every question we've ever been asked.
How plan management actually worksFrequently asked
An NDIS plan manager provides five core services: invoice processing and payment, budget tracking and monthly statements, budget alerts, provider choice support, and NDIS portal claims management. All are funded under the NDIS Plan Management budget category.
Most invoices are processed within 1-2 business days of receipt. Payment to the provider via PRODA typically clears the same day as approval.
Yes. Plan-managed participants can use both NDIS-registered and unregistered providers. NDIA-managed participants can only use registered providers; self-managed participants can use both.
Yes. Waylight manages service bookings, payment requests, service agreements, and plan queries through PRODA on the participant's behalf, so the participant does not interact with the portal directly.
Every situation is different. Tell us about your plan and we'll walk you through how it would work for you specifically. No pitch deck, no obligation.
go on, say hello
