Onboarding in 2 business days
Service agreements sorted, PRODA registration done, first invoice processed. No delays, no follow-ups from your end.
For support coordinators
A plan manager your participants can actually reach.
Refer to Waylight and your participants get a direct line to their plan manager. You get a live portal view of every plan you've referred. Same person, every call. No ticket systems, no queue numbers.
you found the good referral
SCs talk. yours will too.
What you get
Built for the things you actually need.
Six things SCs ask plan managers for, and rarely get. We treat them as the baseline.
Live coordinator portal view
Real-time visibility into every participant you've referred. Budgets, claims, statements. Check in any time, no call required.
Monthly budget reports
Category-level breakdowns sent to you on the first of every month. You plan supports with the actual numbers.
One person. Every conversation.
Same plan manager for every call, every email, every message. No reception desk, no transfers, no explaining the situation from scratch.
Direct line as backup
When the portal can't answer it, you reach the same plan manager every time. No queue numbers. No hold music.
Same-day invoice processing
Invoices land in our inbox, get checked against PAPL, get paid through PRODA. Most clear within 1-2 business days.
all of this. always.
How the referral works
Three steps. Two business days.
i
Send the participant's details
Use the form, or email us directly. Name, NDIS number, your contact details. Takes 2 minutes.
ii
We handle onboarding
We reach out to the participant, complete the service agreement, register on PRODA, and run the first reconciliation.
iii
You stay in the loop
Live portal view from day one. Monthly statements. Direct line whenever you need it.
two days. not two weeks.
referrals on a sunday? answered monday morning.
Sound familiar?
The frustrations we hear every week.
Same complaints, different participants. We built Waylight to fix them.
“I just need someone who picks up the phone.”
what coordinators tell us
“My participant's invoices have been sitting for three weeks.”
what coordinators tell us
“I have to explain the situation from scratch every time I call.”
what coordinators tell us
“The portal is broken and nobody answers tickets.”
what coordinators tell us
we hear you. we pick up.
For coordinators
The questions we hear most.
How does a support coordinator refer a participant to Waylight?+
Use the contact form with role set to 'Support Coordinator' and include the participant's name and NDIS number, or email hello@waylight.com.au directly. Waylight reaches out to the participant, completes the service agreement, registers them on PRODA, and runs the first reconciliation. Onboarding takes two business days.
Do support coordinators get visibility into participant budgets at Waylight?+
Yes. Coordinators get a live portal view of every participant they have referred, including budgets, claims, and statements. Monthly category-level budget reports are sent to coordinators on the first of every month.
Is there a lock-in period when switching plan managers?+
No. There is no lock-in period with NDIS plan managers. A participant can switch from another plan manager to Waylight at any time during their plan, or leave Waylight at any time, with no exit fees.
How fast does Waylight process invoices?+
Most invoices are processed within 1-2 business days of receipt. Payment to the provider via PRODA typically clears the same day as approval.
2days
Onboarding turnaround
monthly
Budget reports to you
one
Plan manager per participant
0lock-in
Switch any time, no penalty
small print? there isn't any.
Refer a participant to Waylight.
We're starting small on purpose. Every participant gets dedicated, personal plan management from day one. Refer now while caseloads are low.
NDIS provider registration in progress. Expressions of interest welcome.
your participants deserve better.