NDIS Plan Management · Queensland

Your plan,
managed by a real person.

One person handles your invoices. The same person answers your calls. The same person knows where your funding stands at 11am on a Tuesday. No call centres. No ticket systems. The way it ought to be.

Talk to a real person See how it works

Funded by your NDIS plan
No cost to your other supports
Queensland based

2days

Onboarding turnaround

one

Dedicated plan manager

0queues

No call centres, ever

frontline

Built by a support worker

not numbers. promises.

kept in the dark? never. that's the point.

For support coordinators

A plan manager you can actually reach.

When you refer a participant to Waylight, you get a direct line to their plan manager. No call centre queues, no ticket numbers, no chasing emails that go unanswered.

Refer a participant

support coordinators love this part

one number. one name. one person.

i
Fast onboarding
Participants set up within 2 business days of referral. No paperwork purgatory.
ii
Your own coordinator view
Live access to every participant you've referred. Budgets, claims, statements. Check in any time, no call required.
iii
Direct line as backup
When the portal can't answer it, you reach the same plan manager every time. No call queue, no ticket numbers.

What we handle

The boring bits, handled.

Invoices, budgets, claims, provider payments. The financial admin that should take minutes and somehow eats your week. We do it. You go back to your actual life.

Invoice processing

We receive provider invoices, verify them against current NDIS rates, and process payment. Reimbursements handled the same way.

Budget tracking

Monthly statements with spending breakdowns by category. You always know exactly where your plan balance stands.

Budget alerts

We track your spending against your plan timeline and flag when funding is running ahead or behind schedule.

Provider choice

Plan-managed participants can use both registered and unregistered providers. More choice. More flexibility.

the boring stuff? handled.

the late-night invoices? still handled.

Your participant portal

Most things, you can do yourself.

Coordinators, participants, families. Everyone gets a private view of the plan they care about. Real-time budgets, monthly statements, message thread, invoice uploads. The phone is for when you actually want to hear a voice.

Calling and emailing are the slow option.The portal is the fast one. Most people prefer it once they've tried it.

Preview the portal

self-serve everything

lit, even when you're not awake to ask

portal.waylight.com.au

Welcome back

Hi, Sarah.

Core supports

on track

$24,580

of $42,000 remaining

March statement

ready

Reply from Joshua

2h ago

Upload an invoice

preview only. portal launches with our first participants.

“Finally. A plan manager who actually answers.”

what we want every family to say

For families & carers

You'll always know where the funding stands.

If you help manage a family member's NDIS plan, you need a plan manager who keeps you in the loop. Waylight sends monthly statements, answers your questions directly, and makes sure you never have to guess.

Your private portal: first stop

Real-time budget, statements, message thread, invoice uploads. Most questions get answered without picking up the phone.

Monthly statements

Spending breakdowns by category, sent to you and the participant each month. Always available in the portal too.

Plan review support

Before a plan review, we prepare a funding summary so you know exactly what was used.

A real person when you need one

Phone and email are still there, for the things the portal can't solve. Same person, every single time.

Talk to us about your family member's plan

families deserve answers, not hold music

we sit by the candle so you don't have to

Why plan management

Three ways to manage. One that fits.

There are three ways to manage NDIS funding. Here's how they compare.

	Plan-managed	Self-managed	NDIA-managed
Use unregistered providers
Someone else handles invoices
Choose from all providers
Monthly budget reporting
No financial admin
Funded separately (no cost to supports)
A personal plan manager who knows you

Plan management is funded under its own NDIS budget category (CB Choice and Control). It does not reduce your core or capacity-building funding.

notice all those green checkmarks

green even by candlelight

How it works

Three steps. That's the whole thing.

You choose your providers

Pick the support workers, therapists, and services that work for you. Registered or unregistered. Your call.

Providers invoice us

Your providers send their invoices directly to Waylight. We check everything against NDIS rates and process payment.

iii

You stay informed

Monthly statements, budget alerts, and direct access to your plan manager. No surprises. Ever.

three steps. that's it.

simple by daylight. simple by candlelight.

Same company, second pillar

We also build AI operations for businesses drowning in admin.

waylightai.com.au

A letter from the founder

Built by someone who gets it.

Waylight was started by a practising NDIS support worker who saw the problems from the inside: the dread of calling a plan manager and never getting through, the stress of not knowing where funding stands, the embarrassment when providers chase unpaid invoices.

That frontline experience changes how we operate. We catch errors that desk-only plan managers miss, because we understand what services actually look like on the ground.

Waylight stays small on purpose. Every participant gets a plan manager who knows their name, knows their plan, and has the time to actually care whether things are working. It is not a slogan. It is the only way this kind of service exists.

Read our full story

small on purpose

small enough to remember your name

Frequently asked

The questions we hear most.

What is NDIS plan management?+

NDIS plan management is a service that handles the financial side of your NDIS plan. A plan manager processes invoices from your support providers, pays them on your behalf, tracks your budget, and provides monthly statements. It is funded by the NDIS under its own budget category and does not reduce your other supports.

Does plan management cost participants anything?+

No. Plan management is funded by the NDIS under the CB Choice and Control budget category at a regulated monthly rate. It does not reduce your core, capital, or capacity-building funding. Participants pay nothing out of pocket.

Can plan-managed participants use unregistered providers?+

Yes. Plan-managed participants can use both NDIS-registered and unregistered providers. This is one of the main reasons participants choose plan management over NDIA-managed funding.

Where is Waylight based?+

Waylight is based in Queensland, Australia, and serves NDIS participants across the state. We operate as a small, dedicated plan management service led by a practising NDIS support worker.

Be one of our first
participants.

We're starting small on purpose. Every participant gets dedicated, personal plan management from day one. Reach out while caseloads are low.

Joshua Libeau Mowat · ABN 97 544 538 291· NDIS provider registration in progress. Expressions of interest welcome.

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