01
Financial Management
How Waylight manages NDIS funds, processes claims, and maintains financial records. Covers budget tracking, reconciliation, and reporting.
View policy (PDF) →
Our policies
All 14, in plain sight.
Transparency is part of how we work. Every NDIS Practice Standards-aligned policy is published here, in full, for anyone to read. How Waylight operates. How we protect your information. What to do if something goes wrong.
no hidden filing cabinets.
NDIS Practice Standards-aligned policies
02
Fraud Prevention
Controls and processes we use to prevent, detect, and respond to fraud related to NDIS funding.
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03
Conflict of Interest
How we identify and manage conflicts of interest to make sure our decisions always put participants first.
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04
Participant Money & Property
Safeguards for participant funds and property. Covers handling, separation of funds, and accountability.
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05
Service Agreement
The framework for participant agreements, including scope of service, consent, and termination.
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06
Governance
How Waylight is governed, including decision-making, accountability, and organisational oversight.
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07
Incident Management
How we identify, report, and respond to incidents. Covers reporting obligations to the NDIS Quality and Safeguards Commission.
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08
Complaints Management
How to raise a complaint, how we investigate, and what to expect. If you are unhappy with any aspect of our service, we want to hear about it.
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09
Risk Management & WHS
How we identify, assess, and manage risks to participants and the business, including workplace health and safety.
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10
HR Management
How Waylight manages workforce arrangements, including the contractor-accountant model and performance oversight.
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11
Worker Screening & Induction
Requirements for NDIS Worker Screening Checks, induction processes, and ongoing training obligations.
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12
Continuity of Supports
What happens if our service is disrupted. How we make sure your supports continue and your providers keep getting paid.
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13
Information Management & Privacy
How we collect, store, and protect your personal information. Your data is handled in line with the Australian Privacy Principles and NDIS requirements.
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14
Code of Conduct
The standards we hold ourselves to when working with NDIS participants. Covers respect, privacy, safety, and professional behaviour.
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All 14 NDIS Practice Standards-aligned policies are published above. If you need a policy in an alternative format, please contact us and we'll provide it.
honest, open, on the record.